Privacy Policy

Last Updated: January 15, 2025

At Lirvex Tyro, we deeply value your privacy and are committed to protecting your personal information. This comprehensive privacy policy explains how we collect, use, store, and safeguard your data when you interact with our deep relaxation practices platform and services.

Information We Collect

We collect various types of information to provide you with personalized deep relaxation experiences and improve our services. The information we gather includes:

Personal Information You Provide

Name, email address, and phone number when you register for our programs

Demographic information such as age, location, and relaxation preferences

Payment information and billing details for our premium services

Communication preferences and feedback about our relaxation programs

Health-related information relevant to your relaxation needs (only with your explicit consent)

Information We Collect Automatically

Device information including IP address, browser type, and operating system

Usage data such as pages visited, time spent on our platform, and interaction patterns

Cookies and similar tracking technologies to enhance your experience

Location data when you allow location services for personalized content

Data Type	Purpose	Retention Period
Registration Data	Account creation and service delivery	Until account deletion
Usage Analytics	Service improvement and personalization	24 months
Payment Information	Transaction processing and billing	7 years (legal requirement)
Communication Data	Customer support and service updates	3 years

How We Use Your Information

We use your personal information for specific, legitimate purposes related to providing and improving our deep relaxation services. Our primary uses include:

Delivering personalized relaxation programs and content recommendations

Processing payments and managing your account subscriptions

Sending important service updates, program reminders, and educational content

Analyzing usage patterns to improve our platform and develop new features

Providing customer support and responding to your inquiries

Ensuring platform security and preventing fraudulent activities

Complying with legal obligations and regulatory requirements

Important Note: We never sell your personal information to third parties for marketing purposes. Your data is used exclusively to enhance your experience with Lirvex Tyro's relaxation programs and services.

We may also use aggregated, anonymized data for research purposes to better understand relaxation patterns and preferences, which helps us develop more effective programs for our entire community.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared and only disclose it in specific circumstances that are necessary for service delivery or legally required.

Service Providers and Partners

We work with trusted third-party service providers who assist us in delivering our relaxation programs:

Payment processors for secure transaction handling

Cloud storage providers for data hosting and backup

Email service providers for program communications

Analytics services to understand platform usage

Customer support platforms for assistance services

Legal Requirements

We may disclose your information when required by law or in response to:

Court orders, subpoenas, or legal process

Government or regulatory investigations

Situations involving potential harm to individuals or public safety

Protection of our legal rights and property

All third-party service providers are bound by strict confidentiality agreements and are required to implement appropriate security measures to protect your information.

Your Privacy Rights

You have significant control over your personal information and how it's used. We respect your privacy rights and provide multiple ways to manage your data:

Access Your Data

Request a copy of all personal information we have about you, including how it's being used and who it's shared with.

Update Information

Correct or update any inaccurate or outdated personal information in your account at any time.

Delete Your Data

Request deletion of your personal information, subject to legal retention requirements.

Data Portability

Obtain your personal data in a structured, commonly used format for transfer to another service.

Opt-Out of Marketing

Unsubscribe from marketing communications while continuing to receive essential service updates.

Restrict Processing

Limit how we use your information in specific circumstances while maintaining your account.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require identity verification to protect your information.

Account Settings: Many privacy preferences can be managed directly through your account dashboard, including communication preferences, data sharing settings, and account deletion options.

Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes:

Technical Safeguards

End-to-end encryption for all data transmission and storage

Regular security audits and penetration testing

Multi-factor authentication for administrative access

Automated threat detection and response systems

Regular software updates and security patches

Physical and Administrative Controls

Secure data centers with restricted access controls

Employee training on data protection and privacy practices

Strict access controls limiting data access to authorized personnel only

Regular backup procedures and disaster recovery plans

Incident response procedures for potential security breaches

Data Breach Notification: In the unlikely event of a data breach that may affect your personal information, we will notify you and relevant authorities within 72 hours as required by applicable laws.

While we implement robust security measures, please remember that no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our retention practices include:

Retention Periods by Data Type

Account information: Retained until account deletion or 2 years of inactivity

Program participation data: Retained for 3 years after program completion

Payment records: Retained for 7 years for tax and legal compliance

Customer support communications: Retained for 3 years

Marketing communications: Retained until you opt out

Website analytics: Retained for 24 months in anonymized form

Automatic Deletion Procedures

We have implemented automated systems to ensure timely deletion of personal information:

Regular review of data retention schedules and automatic purging of expired data

Secure deletion methods that make data unrecoverable

Notification systems for approaching retention limits

Audit trails to track all deletion activities

Account Deletion: When you delete your account, most personal information is removed immediately. Some information may be retained for a brief period to complete ongoing transactions or comply with legal requirements.

International Data Transfers

As a global platform serving users worldwide, we may transfer your personal information to countries outside of India. We ensure that all international transfers comply with applicable data protection laws and maintain the same level of protection for your information.

Transfer Safeguards

Standard contractual clauses approved by regulatory authorities

Adequacy decisions recognizing equivalent privacy protections

Binding corporate rules for transfers within our organization

Regular assessments of transfer destination privacy laws

We continuously monitor international privacy developments and adjust our transfer mechanisms to ensure ongoing compliance with evolving regulations.

Children's Privacy

Lirvex Tyro's services are designed for adults and we do not knowingly collect personal information from children under 13 years of age. If we discover that we have inadvertently collected information from a child under 13, we will take immediate steps to delete such information.

Age verification processes during registration

Regular monitoring for potential underage accounts

Immediate deletion procedures for any identified underage accounts

Parental notification processes when required by law

For Parents: If you believe your child has provided personal information to us, please contact us immediately so we can remove the information and terminate any associated accounts.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us understand how you use our services and provide personalized content.

Types of Cookies We Use

Essential cookies: Required for basic website functionality

Performance cookies: Help us understand how visitors interact with our site

Functionality cookies: Remember your preferences and settings

Analytics cookies: Provide insights into website usage patterns

Managing Cookie Preferences

You can control cookie settings through your browser preferences or our cookie management tool. Note that disabling certain cookies may affect website functionality.

Cookie Consent: We obtain your consent before placing non-essential cookies and provide clear information about each cookie's purpose and duration.

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes through:

Email notifications to registered users

Prominent notices on our website

In-app notifications for mobile users

Updates to the "Last Updated" date at the top of this policy

Continued Use: Your continued use of our services after we post changes constitutes acceptance of the updated privacy policy. If you disagree with changes, you may discontinue using our services.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your personal information, please contact us:

Email: [email protected]

Phone: +919922720030

Address: The CreateYou Studio, 24, 1st Floor, Mauli Krupa, Jail Road, Adharwadi, Kalyan, Maharashtra 421301, India

We are committed to addressing your privacy concerns promptly and transparently.